Event Terms & Conditions
These Terms & Conditions apply to registrations for TheMHS Conference 2026. By registering (including where you register on behalf of others), you agree to be bound by these Terms & Conditions.
Registrations close
Online registrations close 31 July 2026. If you want to register after this date, please contact us at +61 2 9810 8700. After this date, TheMHS will only accept over-the-phone registrations and payment must be made immediately by credit card.
Registration types
3-day in-person registration (Wednesday, Thursday & Friday)
Includes all conference sessions, handbook, and attendance at the networking function. Also includes access to all session recordings post-event.
Day only in-person registration
Includes sessions for the relevant registered day, handbook, and attendance at the networking function (Wednesday only). Also includes access to all session recordings post-event.
Virtual registration
Includes access to live streaming of the plenary sessions and two concurrent streams (predetermined: Grand Ballroom A, Grand Ballroom B, and the Stateroom). You will have the ability to ask speakers questions. Interaction with delegates and sponsors will be through the Conference App only. Also includes access to all recordings post-conference.
Early bird registration
Early Bird Registration is available until midnight AEST 31 May 2026.
Concession registration
Concessions are available to anyone holding a valid concession card from any country. Please upload evidence (e.g. pension card, government benefits card or student card) during the registration process.
Concession rates also extend to all 18–25 year-olds to encourage youth participation. Please upload a valid ID showing your age.
If you are experiencing financial difficulty but do not have a concession card, you may email info@themhs.org. On a case-by-case basis, we may extend the concession rate and provide a specific discount code for registering online.
Concession rates are excluded from all other promotions and discounts. TheMHS also provides student volunteer opportunities, wherein student volunteers are granted free registration in return for volunteering.
Disability support workers registration
TheMHS strives to make our events as accessible as possible. Support workers attending TheMHS Conference can apply for a complimentary registration. To register a support worker, please email info@themhs.org and we will provide a specific online registration form for support workers.
- Receipt of the delegate’s paid registration; and
- A letter from their employer (on company letterhead) confirming their role as a support worker and the delegate they are supporting at TheMHS Conference.
- Registrations are limited to one (1) support worker per day, per delegate.
- The delegate must register and pay before registering their support worker.
Complimentary registration
Complimentary registrations are non-transferable and may only be used by the person they are allocated to. If another person uses a complimentary registration issued in someone else’s name, they may be charged for the day(s) attended.
Group discount
If you are registering multiple delegates from the same organisation, please use the group registration link. Group bookings of 5 or more delegates receive:
- 5–9 delegates: 5% discount
- 10+ delegates: 10% discount
Group discounts are applied automatically. All delegates must be from the same organisation. Discounts apply to 3-day registrations only.
Exhibitors, lived experience forums, concession, day only, and virtual registrations are not eligible and must be registered separately. Group discounts cannot be used in conjunction with other promotions or discounts.
Payment
- Individual registrations can only be paid by credit card.
- Group registrations can be paid by credit card or EFT/bank transfer.
Group payment timeframes
- Early Bird payments must be received by midnight AEST 31 May 2026.
- All other payments must be received by COB Friday, 10 July 2026.
Any invoices issued after 10 July 2026 must be paid immediately by credit card. If payment is not received prior to the event, access will only be granted once full payment is made by credit card on-site. Please include the invoice number in your payment reference so we can reconcile your payment accurately.
General cancellation policy
- Up until 24 July 2026, you are welcome to contact us in writing via info@themhs.org to nominate a substitute delegate at no additional charge.
- Substitutions will not be accepted after 24 July 2026 (two weeks prior to the event).
- 100% refund (less a AU$120 administration fee) if notified in writing by 22 June 2026 (six weeks prior).
- 50% refund (less a AU$120 administration fee) if notified in writing by 6 July 2026 (four weeks prior).
- No refunds apply after these dates, except at the discretion of TheMHS Learning Network. Late applications will be assessed on a case-by-case with TheMHS’ decision being final.
- If a delegate from a group of 5+ cancels, thereby reducing the group size to less than the specified minimum (see Group Discount section), the group coordinator will be invoiced for the discounted amount.
Please make sure to include the invoice number in your payment reference, so we can reconcile your payment accurately.
Privacy
Information collected through registration will be used to administer the event. Your name and contact details may also be used to notify you of future mental health-related events organised by TheMHS. If you do not wish to have your details used for this purpose, please email info@themhs.org.
CPE attendance certificate
An attendance certificate will be emailed in the week after the event. Certificates are issued in the name of the registered delegate only.
Photography & recording
Attendees are advised that photographs may be taken during the event and reproduced for promotional purposes. If you do not wish to be photographed, please email info@themhs.org. In addition, you can collect a sticker for your name badge from the registration desk on-site, which will indicate to the photographer you do not wish to be photographed.
Attendees are advised that TheMHS will record presentations during the event. These recordings will be made available to delegates after the event. The recordings may also be used for promotional purposes.
Intellectual property
Some speakers may agree to share their presentation slides and webcasts (where available) with delegates only. This content is not intended for wider distribution – sharing, broadcasting and/or copying of this content is not permitted according to Australia’s intellectual property laws. Please be respectful of these speakers’ intellectual property so that we can continue to offer similar content in future events.
Insurance
Expenses for and arrangements delegates may make for travel and accommodation are at your sole risk and to the extent permitted by law, TheMHS is not liable to you for those expenses in any circumstances. We recommend that you consider making accommodation and transport arrangements that permit variation or cancellation with appropriate refunds. We further recommend that you obtain insurance (if available) that will reimburse you accommodation and transport costs in the event of cancellation.
It is strongly recommended that delegates also take out adequate personal insurance prior to the commencement of the event to cover any loss of fees should you be unable to participate in the event for any reason.
The event organisers (TheMHS) will not be liable for any participant failing to take out their own insurance.
Resource Library
Delegates under 18 years old
Definition: A child is any person under the age of 18.
Children between 16 - 18 years can attend with the specific permission of TheMHS, contact info@themhs.org to request permission.
Please note: TheMHS currently is unable to provide creche or child-minding facilities on-site.
If would like to attend the event with your child, please register them online, along with the details of the accompanying adult. Although we recognise that children are not always silent, we ask you to please consider the experience of other delegates during sessions and cooperate with our event team if you are asked to temporarily leave a meeting room. Our aim is to balance the needs of all our delegates and ensure everyone has as good an event experience as possible.
Children need to be accompanied and supervised at all times by a parent or legal guardian or a responsible adult over the age of 21, who may be a delegate or an additional carer that has the permission of their legal guardian to accompany the child.
No child under the age of 14 may be left alone or unsupervised at any time whilst at the event. Any person supervising children must be a responsible adult over the age of 21. This person must be willing to take full responsibility for the health, safety and wellbeing of the child at all times.
TheMHS reserves the right to refuse admittance to children.
Children/young persons who are unwell or excluded from school for health reasons will not be allowed at the event.
In the event of a first aid incident involving a child an ambulance will be called.
We take no responsibility for content deemed unsuitable for children which may be displayed during sessions.
Any child under the age of 14 found unattended at the event will be taken to the registration desk, where TheMHS will make reasonable attempts to identify and contact their parent or the authorised adult. If the parent/carer cannot be identified and located, TheMHS are authorised to contact the police and hand over the child into their protection.
In the event that your child should go missing, please report to the registration desk immediately. Formal steps will be taken to try and locate your child. The police will be called for assistance if and when necessary.
No child will be allowed to leave the venue confines with anyone other than the identified parent/carer/legal guardian without written permission from the child’s parent/carer/legal guardian.
Registering for others
All delegates registering must accept these terms and conditions, in their own personal capacity, and also for and on behalf of:
(a) any business or organisation which you represent, or which employs you; and
(b) any guest other person(s) for whom you complete registration for the event, (each of which is a "Relevant Person") and
You warrant that you:
(i) have the express authority of all Relevant Persons to accept these terms and conditions on its/their behalf;
(ii) have provided a copy of these terms and conditions to all Relevant Persons; and
(iii) have the consent of each Relevant Person (being an individual) to provide his/her personal information to TheMHS.
Event subject to change
While TheMHS will make reasonable endeavours to stage the event as advertised, delegates agree that the following may occur without liability of any kind to TheMHS:
(a) changes to the event dates, the venue or the location of the event or components of the event within the venue;
(b) changes to program content, its order, or session times;
(c) changes to the speakers and other presenters;
(d) changes to the social program and the venue(s) for networking reception and other events.
If any changes occur to the event as advertised, reasonable endeavours will be made to arrange for reasonable substitutes, subject to availability and the circumstances that made the change(s) necessary or desirable. Notice of substantial and material changes will be placed on this website. You are responsible for checking for such notifications/alerts prior to the event.
In the event the conference cannot be held and is postponed due to events beyond the control of TheMHS (incl. force majeure) or due to events which are not attributable to wrongful intent or gross negligence of TheMHS, TheMHS cannot be held liable by delegates for any damages, costs, or losses incurred, financial losses, etc..
Under these circumstances, TheMHS reserves the right to transfer the registration to the postponed event. If you are unable to attend the new dates, you may, by notifying us no later than 30 days after the originally scheduled date of the postponed event, obtain a refund for the registration cost less 20% admin fee. The admin fee will be used to cover costs already incurred for the organisation of the event and which could not be recovered from third parties.
Sole remedy: Any refund will be your sole remedy for a postponement or cancellation of an event, and, to the extent permitted by law, TheMHS will have no further liability to you in respect of any cancellation, variation, rescheduling or postponement of an event for any reason.
Conduct at our event
At all times during this event, you must comply with the TheMHS Event Code of Conduct. You must:
(a) conduct yourself in a reasonable, respectful, considerate and lawful manner;
(b) not act, speak or otherwise communicate in a manner that is offensive, obscene or that reasonable persons may consider to be offensive or obscene;
(c) if you consume alcohol, do so reasonably and responsibly;
(d) not place the safety and health of any person(s) at the event at risk;
(e) not cause personal injury to, or defame, any person or damage the property of any person;
(f) be respectful towards speakers and others expressing their opinions and refrain from causing a nuisance or interrupting or disrupting program content;
(g) comply promptly with our reasonable and lawful directions of our authorised staff, our contractors and of the relevant venues;
(h) ensure that each Relevant Person complies with the foregoing.
We may, without liability to you or any Relevant Person, eject you (and/or a Relevant Person) from the event and/or refuse entry to the event or any part of the event if TheMHS, acting reasonably, consider that you or a Relevant Person are/is in breach of these terms and conditions, or for any other reasonable cause.
Disclaimer
- The information given by presenters at the event does not represent the views of TheMHS, and does not constitute therapeutic advice. We strongly advise presenters to take out their own professional indemnity insurance.
- TheMHS cannot control all content published or disseminated at the event. You alone are solely responsible for your interaction with other attendees and agree to act responsibly and exercise caution, common sense and safety while in attendance at the event.
- Delegates and other invitees must observe the requests and/or directions of TheMHS staff.
- Registered delegates are liable for any damages caused by the delegate to the event venues, accommodations rooms, supplier equipment or the organiser’s equipment. In registering for the event, the delegate agrees to indemnify the organiser for any damages caused by the delegate to any venue or equipment.
- TheMHS, its directors, employees, volunteers, agents and affiliates shall not be liable for any losses, damages, liabilities, claims or expenses whatsoever arising out of or referable to the event.
- Delegates must at all times comply with the terms and conditions of entry to each venue connected with this event, and with any lawful directions given by its authorised personnel.
- TheMHS reserves the right to update the Disclaimer and Terms and Conditions without notice to you.
TheMHS acknowledges the Traditional Custodians and Owners of the lands and waterways throughout Australia and pays respects to Elders past and present.
Note: This page is general information and not legal advice.
TheMHS Learning Network is a not-for-profit learning network for improving mental health services in Australia and New Zealand
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