After codesigning, developing and delivering 13YARN, Marjorie outlines some of the issues facing the delivery of culturally safe, non-judgmental crisis support to communities. The governance and approach of 13YARN suggests ways that are proven effective to support community members in crisis.

Melissa from Mental Health Carers NSW (MHCN) draws from he own and other mental health carer's lived experience to outline what good crisis responses look like from the experiences and perspectives of mental health carers and family members across New South Wales.

This presentation synthesises key research, policy evidence and lived-experience informed practice from three comparable national contexts, focusing on the full spectrum of crisis response: prevention, early intervention and in-time care. Drawing on national mental health strategies, peer-reviewed literature and major service reforms, the session highlights the approaches most consistently associated with improved outcomes, reduced escalation and better experiences of care.

The session concludes with practical policy recommendations for commissioners, service leaders and practitioners, emphasising the shift from reactive crisis management to proactive, relational and community-anchored systems of care.

Having worked in public mental health for over 30 years, Sheila has seen first first-hand the ways that a good response to mental health crises can have profound, ongoing impacts on those seeking help. From this public health perspective, she will walk us through what we once did, what we currently do and discuss ways that the public mental health system can work to improve outcomes for those needing care.

Drawing on lived and living experiences, Asha discusses what truly helps and harms when people seek help at their most vulnerable moments. This presentation will reflect on what matters most during crisis, including safety, dignity, choice, and being believed. Asha will highlight the gaps between what systems intend to provide and what people actually experience. 

Since 1985, ACON have working to promote health and social connection of people living with HIV and the LGBTQ community. ACON are known for their health promotion campaign, peer and client services, community programs and inclusion strategies. In his presentation, Michael speaks about ways that the mental health sector can provide ongoing, successful support to some of our most vulnerable communities.